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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Make a claim

You are here

You can find out if you qualify by using our Housing Benefit and Council Tax Reduction calculator (opens in new window)

If you qualify and want to claim housing benefit and/or council tax reduction you can claim online right now using the button below.

Apply now

You can either:

  • complete the form online and submit it to us immediately;
  • partially complete and save the form, and return to it at any time;
  • complete and submit the online form at the Customer Services Centre.

You do not have to use the calculator to make an online claim, but if you do, the information you have already entered into the calculator will automatically be saved into your online claim.

Remember that your claim will usually start from the Monday after we receive it, so if you think you may be entitled, submit your claim as soon as you can. If you want to claim from an earlier date see our Backdating page.

When you submit your claim, you will be told what evidence you need to supply.

Upload evidence

Or you can bring the evidence to the Customer Services Centre, or post it to us at the Contact Details address. All evidence supplied will be copied and returned to you.

Home visits

If you cannot use the online form and cannot easily get to the office due to mobility or other problems, we may be able to visit you at home. Apply online to request a home visit or telephone our Visiting Team on 01473 433809.

Hostel residents

Hostel providers can help their residents make an online claim here:

View the legal authorisation allowing the Council to accept electronic claims

Contact Details

Ipswich Borough Council,
1E Grafton House,
15-17 Russell Road,

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01473 432700