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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Understanding your award letter

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To understand more about your Housing Benefit decision notice, please see our

Explanation of your Benefit Decision Notice information

Contact Details

Benefits,
Ipswich Borough Council,
1E Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

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01473 432700