Virtual residents' permit FAQs

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What is a virtual permit?

A ‘virtual’ permit exists as a digital permit in the same way that road tax has been ‘virtual’ for the last few years. Residents no longer have to display a paper permit in their car as long as the vehicle has a virtual permit in place.

Why is the permit scheme changing?

Virtual permit schemes have been adopted by many local authorities throughout the country. They give residents the flexibility to manage, renew and pay online and purchase last minute visitor permits when required. 

Are there any other benefits?

Because the permits are virtual they can no longer be lost or stolen which saves residents the cost and inconvenience of applying for a replacement. Virtual permits cannot fall from view so the risk of receiving a Penalty Charge Notice (PCN) for failing to clearly displaying a permit has gone

How will enforcement work?

Every virtual permit will display on the Enforcement Officers handheld terminals so they will know exactly which vehicles are permitted to park. We will also have much greater control over the permits in circulation. A virtual permit system greatly decreases the possibility of fraud as permits cannot be lost or stolen creating more space for legitimate residents.

I don’t have a car, can I still have a virtual permit?

Virtual permits must be assigned to a vehicle registration mark. You can set up your permit using the vehicle registration mark of a regular visitor and then change the vehicle registration whenever you get a different visitor. This is very easy to do online or we can assist over the telephone.

How do I renew my permit?

Simply log into your MiPermit account and renew online. There is no need to make a new application via Ipswich Borough Council.

I don’t have access to the internet, how can I renew my permit?

If you don’t have access to the internet maybe a family member or friend can help or we will happily assist you over the telephone.

I still have some visitor scratch cards, can I still use these?

Yes. They do not have an expiry date and can still be used.

Can I pay by cheque or cash?

These methods of payment are being phased out across the Council. Payments by debit and credit card are efficient and convenient and an easy way to pay for your permit. If you do not have a credit or debit card and no one else can assist please call us for advice.

If I move house out of the zone can I still get a refund?

Yes, simply visit here and complete the online form. Any refund due will be credited directly back to the card you used to purchase the permit. An administration fee of £10.00 will be deducted from the refund amount.

What should I do if I move to another house within a residents' zone?

If you are moving within the same zone we will be able to switch your permit to your new address with no fuss. Please call 01473 432840 for advice. If you are moving to a different zone you will need to apply for a refund of your current permit and apply for a new permit for the new address.

What do I do if I change my vehicle?

Simply log in to your MiPermit account at, go to ‘Manage Digital Permit’ and edit the vehicle registration. The change is instant.

How do I manage my visitor permits using a text message?

Simply send a text from your registered mobile number that is linked to your MiPermit account to 61600.  Include the word VISITOR and the vehicle registration number of the visiting vehicle. 

For example:  VISITOR  A123BCD

Please note, you will need to have Visitor Permits available on your account and ready to be used for this method to work.  You cannot purchase Visitor Permits via text – only allocate them.

Still having problems?

Just call Ipswich Parking Service on 01473 432840 and we will be happy to help.