Tenant census
We're inviting tenants to take part in our census and you may be contacted by email asking you to participate. Find out more about the tenant cenus.
We understand that in these challenging times many people might find keeping up with their Council Tax payments particularly challenging. Extra help is available.
Council Tax Reduction
Council Tax Reduction (CTR) helps towards paying Council Tax. It is now a local reduction scheme decided by local councils and is not a benefit payment. Any CTR you are awarded will reduce the amount of Council Tax you have to pay. You could receive help if you are on a low income, if you are working and in addition to any Universal Credit you may be entitled to.
Use our calculator to find out if you qualify for Council Tax Reduction
Debt Advice
If you’re struggling to pay your council tax, please contact us by clicking the button below and filling out the form. Please note the button opens in a new window.
There are a number of ways we may be able to help, including working out a payment plan.
If you’re worried about debts or have missed payments, free, confidential, and independent debt advice is available. For more information, visit our Debt page.
Spread your payments
To make your bill more affordable during this difficult time you can change your payment plan from 10 to 12 monthly instalments.
Read more information about how to change your payment plan online.
Change your direct debit
You can adjust the date your direct debit is taken. Choose to pay on the 1st, 8th, 15th, or 22nd of the month.
Read more information about how to amend your existing Direct Debit arrangement online.