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Housing Online: My Account

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IBC tenants can now access their rent account online with the new Housing Online, My Account portal.

This quick and easy online tool can be accessed anytime, anywhere from any device.

Register to:

  • Manage your rent account online (e.g. view account balances/ search transactions)
  • View tenancy details
  • Update contact details

How do I register?

You can register for Housing Online anytime. Here's what you need to do:

1. Click on the button below

Pink button to register for Housing Online

2. Enter you email address along with a password you will use to sign in, then click next. 

You will now be sent an email to verify your account.

3. Click on the Verify Me button in your email

If this doesn't work copy and paste the link in to your browser

4. Enter your tenancy number or rent account number, along with your name, date of birth and national insurance number.

These details must match what we hold for you. If they don’t, you won’t be able to verify your account and will need to contact us at Tenancy.Services@ipswich.gov.uk to get this fixed.

5. Once your registration is complete, you will be able to log in with the email address and password you registered with.

Once logged in, you will have access to various tiles such as viewing your accounts and tenancies. The actual tiles you can see, may vary depending on which are associated with your account. Please always remember to Logout when finished, to keep your account secure.

Already registered? Log in here

If you have already registered for your Housing Online account you can log in by clicking the button below.

Pink button to log in to your Housing Online account

Contact Details

Ipswich Borough Council,
Housing Policy & Strategy,
3E Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

Telephone icon

01473 432000