What to do if your car has been removed
Your vehicle will be stored at our designated compound for up to 28 days.
Before your vehicle can be released from the compound you will need to complete the online form, which will include:
- Proof of vehicle ownership
- Proof of identity and address
- The full payment required
Proof of vehicle ownership
We need to see proof that you are the vehicle owner. You will have to provide one of the below as an attachment in the online form:
- Current Vehicle Registration document
- Valid Certificate of Motor Insurance certificate for the vehicle (in date and not cancelled)
- Receipt of purchase for the vehicle
Proof of identity and address
We need to see proof of identity and address. You will have to provide one of the below as an attachment in the online form:
- Valid UK or recognised international Driving Licence
- Valid UK or recognised Passport combined with either:
- Bank statement*
- Utility bill*
- Letter issued by the Department of Work and Pensions*
*must be dated within the last 3 months
The full payment required
You will need to pay:
- Compound release charge
- Penalty Charge Notice (PCN)
- Daily storage charge, for each day your vehicle remains in the compound (calculated from midnight on the day after removal)
The total charges are calculated on the online form and must be paid in full before the vehicle can be released.
If you do not claim your vehicle within 28 days, we will take actions to dispose of it.
Claim vehicle that has been removed
You need to complete the online form below to claim the vehicle that has been removed to Compound.
Note: The button below opens in a new window.
Claim a vehicle that has been removed
Making an appeal
For more information about the appeals process, visit Make representations against a Penalty Charge Notice and vehicle immobilisation or removal.
You can also download the Council’s Immobilisation and Removal of Vehicles Policy (PDF).