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Customer Services


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Our phone lines are open Monday to Friday 8:30am - 5:00pm: 01473 432000 (excluding Bank Holidays).

In Person

Grafton House is open:

Monday to Friday 9:00am – 5:00pm.

Face-to-face visits will only be arranged where necessary and must be pre-booked in advance over the phone. Before an appointment is booked, we will check to see if we can deal with your enquiry over the phone first.

Emergency Housing Repairs or Noise Nuisance

For out of hours contact such as emergency housing repairs or noise nuisance please call 01473 433444.

Homelessness support

For out of hours homelessness enquiries please call on 07736 826025.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

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01473 432000