Our My Ipswich online services is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day!
For general enquiries, complaints, compliments and comments.
For all payments please ensure you have your reference/account/invoice number ready.
Save time, pay online...24 hours a day!
Automated payments line: 01473 433777.
You can contact us and report, request and apply for services online using the methods above without having to visit or call us
Our phone lines are open Monday to Friday 8.30am - 5pm: 01473 432000 (excluding Bank Holidays).
The Customer Service Centre at the Town Hall is open Monday to Friday 10am - 4pm (excluding Bank Holidays).
Enquiries are dealt with by an appointment-based system only, which have to be booked in advance. Please call us before visiting the Centre to check if you require an appointment or if your enquiry can be dealt with online or over the phone.
Strict social distancing measures will be in place in the Centre. Do not visit the Centre if you or anyone you have been around has Covid-19 symptoms in the last 14 days.
Please be aware that in the Customer Service Centre we will be using the NHS Test and Trace service.
The Centre does offer limited self-service PC's and phones, which can be used to contact other Council services. If you need to use a self-service PC or phone, please visit the Customer Service Centre (alone where possible). An appointment is not required.