Save Time, Do It Online!

Our My Ipswich online services is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day!

Access My Ipswich

Contact Us Online

For general enquiries, complaints, compliments and comments.

Contact us online

Payments

For all payments please ensure you have your reference/account/invoice number ready.

Save time, pay online...24 hours a day!

Make a payment

Automated payments line: 01473 937866.

Social Media

Twitter: @IpswichGov

Facebook: www.facebook.com/IpswichGov

Customer Services

Online

You can contact us and report, request and apply for services online using the methods above without having to visit or call us.

Phone

Our phone lines are open Monday to Friday 8.30am - 5pm: 01473 432000 (excluding Bank Holidays).

In Person

The Customer Service Centre is open:

Tuesday 10:00 – 16:00

Friday     10:00 - 16:00

Face-to-face visits will only be arranged where necessary and must be pre-booked in advance over the phone. Before an appointment is booked, we will check to see if we can deal with your enquiry over the phone first.

If you are attending a pre-booked appointment at the Customer Service Centre. Please do not visit if you, or anyone you have been in contact with, have COVID-19 symptom

Emergency Housing Repairs, Homelessness Or Noise Nuisance

For out of hours contact such as emergency housing repairs, homelessness or noise nuisance please call 01473 433444.