Our My Ipswich online services is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day!
For general enquiries, complaints, compliments and comments.
For all payments please ensure you have your reference/account/invoice number ready.
Save time, pay online...24 hours a day!
Automated payments line: 01473 937866.
You can contact us and report, request and apply for services online using the methods above without having to visit or call us
Our phone lines are open Monday to Friday 8.30am - 5pm: 01473 432000 (excluding Bank Holidays).
Face-to-face visits will only be arranged where neccessary and must be pre-booked in advance over the phone. Before an appointment is booked, we will check to see if we can deal with your enquiry over the phone first.
If you are attending a pre-booked appointment at the Customer Service Centre, please note we will be using the NHS Test and Trace system and you will need to wear a face covering unless you are exempt. Do not visit if you, or anyone you have been in contact with, have COVID-19 symptoms.