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Payments

For all payments please ensure you have your reference/account/invoice number ready.

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Payments line 01473 433777.

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Customer Services

Please note that most visits to the Centre will be by appointment only. Please call 01473 432000 to check if you require an appointment.

The Customer Services Centre at the Town Hall is open Monday to Friday 10:00 - 16:00 excluding Bank Holidays. The Centre does offer limited self-service PC's and phones to call other Council services available. If you need to use a self-service PC or telephone, please visit the Customer Service Centre (alone where possible).

Strict social distancing measures will be in place in the Centre. Do not visit the Centre if you or anyone you around you has Covid-19 symptoms in the last 14 days.

Please be aware that in the Customer Service Centre we will be using the NHS Test and Trace service.

Remember that all our online services can be accessed without having to visit us.

Our Contact Centre phone lines are open Monday to Friday 08:30 - 17:00 - 01473 432000.

For out of hours contact such as emergency housing repairs and noise nuisance please call 01473 433444

Emergency Housing Repairs, Homelessness Or Noise Nuisance

For out of hours contact such as emergency housing repairs, homelessness or noise nuisance please call 01473 433444.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

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01473 432000