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Customer Services


You can contact us and report, request and apply for services online using the methods above without having to visit or call us


Our phone lines are open Monday to Friday 8.30am - 5pm: 01473 432000 (excluding Bank Holidays).

In Person

Enquiries are dealt with by an appointment-based system only, which have to be booked in advance. Please call us before visiting the Centre to check if you require an appointment or if your enquiry can be dealt with online or over the phone.

Strict social distancing measures will be in place in the Centre. Do not visit the Centre if you or anyone you have been around has Covid-19 symptoms in the last 14 days.

Please be aware that in the Customer Service Centre we will be using the NHS Test and Trace service.

Emergency Housing Repairs, Homelessness Or Noise Nuisance

For out of hours contact such as emergency housing repairs, homelessness or noise nuisance please call 01473 433444.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

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01473 432000