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Customer Services


You can contact us and report, request and apply for services online using the methods above without having to visit or call us


Our phone lines are open Monday to Friday 8.30am - 5pm: 01473 432000 (excluding Bank Holidays).

In Person

Face-to-face visits will only be arranged where neccessary and must be pre-booked in advance over the phone. Before an appointment is booked, we will check to see if we can deal with your enquiry over the phone first.

If you are attending a pre-booked appointment at the Customer Service Centre, please note we will be using the NHS Test and Trace system. Do not visit if you, or anyone you have been in contact with, have COVID-19 symptoms.

Emergency Housing Repairs, Homelessness Or Noise Nuisance

For out of hours contact such as emergency housing repairs, homelessness or noise nuisance please call 01473 433444.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

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01473 432000