Our My Ipswich online services is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day!
For general enquiries, complaints, compliments and comments.
For all payments please ensure you have your reference/account/invoice number ready.
Save time, pay online...24 hours a day!
Automated payments line: 01473 937866.
You can contact us and report, request and apply for services online using the methods above without having to visit or call us.
Our phone lines are open Monday to Friday 8.30am - 5pm: 01473 432000 (excluding Bank Holidays).
The Customer Service Centre is open:
Tuesday 10:00 – 16:00
Friday 10:00 - 16:00
Face-to-face visits will only be arranged where necessary and must be pre-booked in advance over the phone. Before an appointment is booked, we will check to see if we can deal with your enquiry over the phone first.
For out of hours contact such as emergency housing repairs or noise nuisance please call 01473 433444.
For out of hours homelessness enquiries please call West Villa on 01473 433228.
Ipswich Borough Council,
Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE
01473 432000
