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Status message

We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Compliments and complaints

You are here

We aim to provide you with a high quality service at all times and we want to know what you think about us and the services we provide.

How to make a complaint
About the Suffolk Local Code of Conduct and how to make a complaint about a Borough Councillor.
If, when the Council's Complaints Procedure is completed, you are still not satisfied and wish to pursue the matter further you can contact the Local Government Ombudsman.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

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01473 432000