Warning message

Bin crews were unable to collect all the brown bins today (14 April). The list of roads that we couldn’t get to is on our Known Delays page. If yours is listed, please leave your bin out and we will come back tomorrow (15 April). Apologies for any inconvenience

Compliments and complaints

We aim to provide you with a high quality service at all times and we want to know what you think about us and the services we provide.

Complain about a council service

How to make a complaint

Give a compliment or make a comment

Tell us about something we have done well or give us some feedback using one of our forms

Complain about the conduct of a Councillor

About the Suffolk Local Code of Conduct and how to make a complaint about a Borough Councillor.

Local Government Ombudsman

If, when the Council's Complaints Procedure is completed, you are still not satisfied and wish to pursue the matter further you can contact the Local Government Ombudsman.

Housing Ombudsman Service

The Housing Ombudsman Service is set up by law to look at complaints involving the tenants and leaseholders of social housing landlords and other housing organisations registered with them.