We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.
If, when the Council's Complaints Procedure is completed, you are still not satisfied and wish to pursue the matter further you can contact the Local Government Ombudsman.
