Tenant census
We're inviting tenants to take part in our census and you may be contacted by email asking you to participate. Find out more about the tenant cenus.
Our My Ipswich online service is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day!
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For general enquiries, complaints, compliments, and comments, please visit our Contact Us Online page.
For all payments, please ensure you have your reference/account/invoice number ready.
Save time, pay online...24 hours a day!
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Automated payments line: 01473 937866.
You can contact us and report, request and apply for services online using the methods above without having to visit or call us.
Our phone lines are open Monday to Friday 8:30am - 5:00pm: 01473 432000 (excluding Bank Holidays).
Grafton House is open: Monday to Friday 9:00am – 5:00pm.
Face-to-face visits will only be arranged where necessary and must be pre-booked in advance over the phone. Before an appointment is booked, we will check to see if we can deal with your enquiry over the phone first.
For out of hours contact such as emergency housing repairs or noise nuisance please call 01473 433444.
For out of hours homelessness enquiries please call on 07736 826025.