Save time, do it online!
Using our online services is the quickest and easiest way to contact us.
Use My Ipswich to report a problem, request a service or make an application, 24 hours a day.
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Contact us online
Need help finding the right service? Ask Digby
Digby, our digital assistant, is available 24 hours a day through the webchat on this website.
Select "Ask Digby" and tell Digby what you need help with in your own words. Digby can help you find information or direct you to the right council service.
Alternatively for general enquiries, complaints, compliments, and comments, please visit our Contact Us Online page.
Payments
Have your reference, account or invoice number ready.
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Automated payments line: 01473 937866.
Customer Services
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Phone
If you cannot resolve your enquiry online, call 01473 432000.
Digby will answer and ask what you need help with. Explain your situation in your own words. Digby will provide information, direct you to the appropriate service or help you reach an advisor where needed.
Advisor opening hours
Monday and Tuesday 8:30-17:00
Wednesday 9:30-17:00
Thursday and Friday 08:30-17:00
Advisors are unavailable at weekends and on bank holidays.
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In Person
Address: Grafton House, 15-17 Russell Road, Ipswich, IP1 2DE
Open Monday to Friday - as above
Face-to-face appointments must be booked in advance. Call 01473 432000 so we can discuss your enquiry and if an appointment is needed.
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Alternative Formats
If you need information in another format, call 01473 432000 and tell us you need to speak with an advisor.
Emergency council housing repairs
Call 01473 432000, inside normal opening hours, if you need an emergency repair to your council home. Digby will answer your call. Tell Digby that you need an emergency council housing repair and briefly explain what has happened.
For urgent repairs outside normal opening hours only, call 01473 433444.
Urgent homelessness support
Call 01473 432000 if you are homeless and need urgent help, including if you have nowhere to stay tonight.
Digby will answer your call. Explain in your own words that you need urgent homelessness support and why your situation is urgent.