View your online account

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If you have a Council Tax account, you are able to view your benefits claim online, too.

If you have not yet registered for this service, you will need your Council Tax account reference number. This number is eight digits long and will begin with the number '3'.

Register for a Council Tax MyAccount 

Sign in to your My Account

If you have already created a MyAccount, you can sign in via the relevant link below. You will need your username and password to hand.

Sign in to your Council Tax My Account

Username and password reset emails

If you have forgotten your username and/or password, you will be able to rest these. This process includes an email, sent to you, with a reset invitation link.

Sometimes, these emails enter a customer's junk or spam folder. If you have requested a new username or password and have not received the reset email, please check the folder(s) before contacting us


What you can access, once registered

For Benefits: 

  • View Council Tax Reduction and Housing Benefit claim information

For Council Tax:

  • Opt in for paperless billing (e-billing)*
    • Check your balance, see instalments due and payments received
    • Update your personal details
    • View bills online (or print them when you need them for proof or evidence)
    • Access issued reminders and summons
    • Get 24/7 access to your account
    • Set up a Direct Debit
    • Change your address or tell us you’re moving
    • Search for a Council Tax band
    • Apply for discounts and exemptions

For Landlords:

  • Tell us about tenancy changes

 * Please note that to become a paperless billing household, anyone named on your Council Tax bill must separately register and opt-in for paperless billing.

Find more information on our paperless billing (e-billing) page


Contact Details

Ipswich Borough Council,
1E Grafton House,
15-17 Russell Road,

Telephone icon

01473 432000