Support for communities in Ipswich

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There is a range of support and advice for local communities across Ipswich to help you. This support and advice ranges from benefit and housing support through to making your local community a better place to live.

See below for a list of services that are designed to help you.

Housing support advice

Need advice or support around your housing needs? Contact your local Housing Officer or speak to the Tenancy Services team.

Telephone: 01473 432000

Benefits support advice

Do you receive any form of benefits and have a question or need advice? Contact the Benefits team:

Telephone: 01473 432000


Funding and community organisation advice

Voluntary and community organisations are the lifeblood of our local communities and support a wide variety of people. If you run a community organisation, are interested in starting one up or want to contact someone about them you can do so through the below.

Ipswich Borough Council Communities team

Telephone: 01473 432000


Community Action Suffolk (CAS)

CAS is the ‘go to’ organisation for voluntary, community, faith and social enterprise (VCFSE) organisations in Suffolk.

They provide (or signpost) whatever is needed behind the scenes to enable this, so you can concentrate on doing what you do best – making Suffolk an incredible place in which to live and work.

CAS offers a bespoke support service to inspire financially successful and resilient organisations by ensuring that they have a realistic plan for the future. They provide sustainability and funding advice, as well as a wide range of learning opportunities.

Read more about CAS funding options.

Read more about CAS training and development opportunities.

Telephone: 01473 345400


Are you a local resident with an idea on how to improve your area?

We are keen to hear from residents in the Nacton area of Ipswich about how they want to improve their area and also keen to hear what plans they have. Race for Change is a group of local residents who have stepped forward to volunteer to work with local residents to make their area better. They work with local authorities to ensure the voice of the local community is heard and to suggest ways to improve things. They want to hear from you.


To read more about working with the community in South-East Ipswich, please click here.

Keeping Communities Safe

If there are issues around anti-social behaviour in your area or you wish to find out what help there is around keeping your community safe please check out the below.

Report anti-social behaviour.

Report crime online.

Communities’ support.

HEARS Alarm Service

HEARS is a quick and simple way to get help if you feel unwell or suffer a fall. At the touch of a button our experienced team of first aid trained responders and local control team will get you the help that you need, whether that’s by calling your nominated contacts or using specialist equipment to get you back on your feet.

Ipswich Shopmobility

Ipswich Shopmobility provides free hand-propelled and electric wheelchairs and electric scooters to help people who have limited mobility, whether through permanent or temporary disablement, illness, accident or age, to shop and use other facilities in the town centre.

Sport and leisure support

Find out about the range of sport and physical activity opportunities in your area by contacting your local Ipswich Fit centre.

Telephone: 01473 433655

  • South East Ipswich – Gainsborough Sports Centre
  • North West and South West Ipswich – Whitton Sports Centre
  • Central Ipswich – Crown Pools

Advice & support services

There are a number of organisations that are there to support members of the community through a variety of issues. Below is a list of some of those:

Cost of Living Support

Cost of living support can be found here.

Help for Rough Sleepers

Help for rough sleepers can be found here.

Debt Support

Please click here to visit our webpage with support for dealing with debt of various types.

Citizens Advice Ipswich

0808 278 7867
Expert advice on issues across the board

Housing Options
01473 432000
For advice and assistance on housing issues and homelessness

01473 228270
For women and children who have suffered/ going through domestic violence and abuse

IHAG – Ipswich Housing Action Group
01473 213102
Housing advice and accommodation services

Pride and Periods
Many libraries offer free menstrual products

Turning Point
01473 220240
Substance and alcohol issues

Survivors in transition
01473 232499
Support for survivors of childhood sexual abuse

Suffolk Family Carers
01473 835477
Helping family carers of all ages across Suffolk get the support they need

Suffolk Mind
0300 111 6000
Offering a wide range of courses, training and therapeutic services to better understand mental wellbeing

116 123
Samaritans is a unique charity dedicated to reducing feelings of isolation and disconnection that can lead to suicide. Whatever you're going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

Telephone icon

01473 432000