Benefit information and advice

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More information about your Benefit or Council Tax reduction claim. Find out about local housing allowance, under-occupation, decisions, payments, overpayments, fraud and more.

Information about backdating Housing Benefit/Council Tax Reduction
Information explaining your Housing Benefit award letter
No, banks are not allowed to use housing benefit or any other benefit to repay an overdraft. You can protect your housing benefit payments by telling your bank it should only be used to pay your rent. This protection is called a 'first right of appropriation of funds order'.
Second Adult Rebate may help with your Council Tax bill, if you have lost the single person discount due to the presence of another adult in your household who is not your partner.
An overpayment is any amount of Housing Benefit which has been paid to you but which you are not entitled to. This could have happened because you did not inform the Council of a change in your circumstances.
If you disagree with our decision you can challenge it.
Capital is anything that has a monetary value, such as land and property, investments and savings. You need to let us know if you, or your partner, have a change in the amount of savings or capital you have.
A non-dependant is someone aged 18 years or over who lives with you. It does not include someone living in your home who has a legally enforceable agreement to pay rent to you or your landlord.
Rules on under-occupation (spare bedrooms) that may affect the amount of Housing Benefit you receive.


Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House, 
15-17 Russell Road,

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01473 432000