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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Paying your rent

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If you are an Ipswich Borough Council tenant your rent is due each Monday. However, you can choose to pay fortnightly, 4 weekly or monthly. Please note that all rent payments must be paid in advance.

Different ways to pay your rent:

  • By Direct Debit:
    Payments can be taken weekly, fortnightly, 4 weekly or monthly on any date you choose.
  • Using our online payment system:
    You will need your debit card details and rent account number.
  • By telephone:
    Call our 24 hour automated payment line on 01473 433777. You will need your debit or credit card details and rent account number.
  • Through your bank or building society:
    Payments can be arranged weekly, fortnightly or monthly with your bank. You will need your rent account number and our bank details (account no: 04900414 and sort code: 30-94-55).
  • At a Post Office or Payzone:
    Cash or debit card payments can be made using your plastic swipe card or barcode from any rent letter we send  you.

As a tenant you are responsible for keeping your rent payments up to date. If you are in danger of falling behind with your rent please contact us as soon as possible as we will often be able to help. You will find useful information on the Problems paying your rent page.

Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,

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01473 433370