Paying your rent

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Coronavirus (COVID-19)

We understand that this might be a difficult time for many of our Tenants.

Rent will continue to be charged each week however if you are experiencing financial difficulty and cannot pay your rent it is important that you contact us online at or by phone on 01473 432000 as soon as possible so that we can help.

Following Government advice issued on 18th March 2020, we have suspended all rent related eviction action and will not initiate any new rent related actions until further notice.

If your income has reduced as a result of Coronavirus you may be able to make a claim for Universal Credit, Housing Benefit or Council Tax Reduction. Read more about the benefit options available to you.

Rent payment options

If you are an Ipswich Borough Council tenant your rent is due each Monday. However, you can choose to pay fortnightly, 4 weekly or monthly. Please note that all rent payments must be paid in advance.

Different ways to pay your rent:

  • By Direct Debit:
    Payments can be taken weekly, fortnightly, 4 weekly or monthly on any date you choose.
  • Using our online payment system:
    You will need your debit card details and rent account number.
  • By telephone:
    Call our 24 hour automated payment line on 01473 433777. You will need your debit or credit card details and rent account number.
  • Through your bank or building society:
    Payments can be arranged weekly, fortnightly or monthly with your bank. You will need your rent account number and our bank details (account no: 04900414 and sort code: 30-94-55).
  • At a Post Office or Payzone:
    Cash or debit card payments can be made using your plastic swipe card or barcode from any rent letter we send  you.

As a tenant you are responsible for keeping your rent payments up to date. If you are in danger of falling behind with your rent please contact us as soon as possible as we will often be able to help. You will find useful information on the Problems paying your rent page.

Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,

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01473 432000