Ipswich Borough Council is dedicated to offering the best services for our customers. You can use our online services to share your feedback about our services or to make an enquiry.
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Save time, do it online!
Our My Ipswich online service is the easiest and quickest way to make a request, report a problem or apply for a service...24 hours a day!
General enquiry
If you have an enquiry that requires a response, please use the online form below.
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Comment
If you would like to provide feedback about something or someone that did not meet your expectations, please use the online form below so we can improve our services.
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Compliment
If you’d like to share feedback about something or someone who has exceeded your expectations, please use the online form below.
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Complaint
What is a formal complaint?
A formal complaint is defined by the Housing Ombudsman as:
• An expression of dissatisfaction, however made, about the standard of service, action or lack of action by the landlord, organisation, its own staff, or those acting on its behalf, affecting a resident or group of residents
A formal complaint may be defined by the Local Government Ombudsman (LGO) as:
• An expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual or group of individuals
How to make a formal complaint
To make a formal complaint, click the ‘Make a Formal Complaint’ button below and complete our online form. This will allow you to be updated promptly by email. The form will ask for all relevant information required to address your complaint.
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Our Complaints Procedure & Policy
The procedure explains how we will deal with your complaint, the different stages, and our response timeframes.
The procedure explains how we will deal with your complaint, the different stages, and our response timeframes.
Accessibility
If you are unable to access the online form, you can contact us at complaints@ipswich.gov.uk to make a formal complaint. Please include:
1. Your full name
2. Your preferred email address
3. The details of your complaint
4. How you would like to see the complaint resolved
5. Any supporting information (i.e. photos, screenshots, emails)
Once your complaint has been raised, you will receive acknowledgement to your preferred email address.
Please note: Without all of the required information, your complaint cannot be raised.