Anti-social behaviour: advice for council tenants

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Tackling anti-social behaviour is a high priority for our Housing staff. By consulting with our tenants we have improved the way that we deal with anti-social behaviour, but we want to keep improving.

We recognise that anti-social behaviour can be a real problem for some council tenants and so have increased the work that we do to try and make sure that our areas of council housing are places where people actually want to live.

For example:

  • The Community Caretaking team works into the evenings, patrolling the estates to try and contain or tackle any anti-social behaviour they witness;
  • The Council's ASB team is available during the day to provide advice and guidance for tenants who are experiencing anti-social behaviour.

There have also been some major changes to the law recently, which means that we are now able to deal with anti-social behaviour more effectively, often by working closely with other agencies such as the Police.

Ipswich Borough Council's Tenancy Agreement

Our Tenancy Agreement sets out the way we expect our tenants to behave and, in more serious cases, can provide the means for us to take legal action.

The Agreement details our expectations, in particular that:

  • all council tenants must take responsibility for the behaviour of anyone living in their home, or visiting their home or neighbourhood;
  • tenants and their visitors must not behave in a way that causes, or is likely to cause, nuisance, annoyance or disturbance to anyone else;
  • tenants must not make any unreasonable noise which will cause nuisance for their neighbours or anyone living in the vicinity;
  • tenants must not use their home for criminal or unlawful activity;
  • tenants must not harass others, for example on the grounds of race, colour, religion, sex, sexual orientation or disability.

Reporting anti-social behaviour

If you are experiencing problems or upset as a result of anti-social behaviour you can report it on the Housing ASB hotline 01473 433325 or email However, it is important to first think carefully about whether the problem is something that you could deal with yourself.

Often issues arise because the person causing the problem is not aware that their behaviour is causing a nuisance. Sometimes if you can have a polite word with the person who is causing you upset, and suggest how the problem could be solved, this will be enough to bring the issue to an end.

However, if this does not work there are steps we can take to help resolve the problem and we will work with you to find the most appropriate solution.

Reporting a noise nuisance

If the problem that you are experiencing is a noise nuisance visit the Complaining about a noise nuisance page.

Reporting general nuisance

Please ring the Customer Contact Centre on 01473 432000. They will be able to advise you and will report the problems you have been experiencing to a Housing Officer.

You may be asked to keep an incident log, which will often form the basis of our investigations. The Housing ASB Officer may be asked to provide direct support to you regarding the problems you are experiencing. In more serious cases you may be asked to give evidence in court.

In all cases, it is important that you remain calm and do not act in a way which could cause provocation.

If you are ever in a situation where you are feeling threatened or in danger, you should dial 999 immediately.

Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,

Telephone icon

01473 432000