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Council Tax Bill further information

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Your Council Tax

For details of how Council Tax is worked out, what it is used for and other information go to Council Tax

To check your property band with the Valuation Office Agency visit www.gov.uk/contact-voa

Keep us updated

Remember to report to us any changes in your circumstances which might affect your entitlement to a Council Tax discount, exemption or Council Tax Reduction. The Council can impose a penalty if you fail to supply information within 21 days, supply false information or fail to report a change.

Combating Fraud

This authority is under duty to protect the public funds it administers and may use the information held on our records for the prevention and detection of fraud. It may share this information with other bodies responsible for auditing or administering funds for these purposes. For more information visit privacy

When you contact us we do not disclose any information until we are satisfied you are the individual named on the account. To establish this you will be asked certain questions to verify your identity. We cannot discuss your account with a third party without your written authority to do so.

Council Tax Reduction

If you are on a low income you could be eligible for help towards your Council Tax costs through Council Tax Reduction (CTR). Use our online calculator to find out if you qualify for CTR or Housing Benefit. For more information visit Council Tax Reduction information

Discounts and Exemptions

A full list of discounts and exemptions can be found here Council Tax Discounts and Exemptions

Empty Home Premium

If your property is unoccupied and unfurnished for more than 2 years you will have to pay an additional 100% empty homes premium. This means you will be charged 200% of the normal Council Tax for your property.


You are entitled to appeal if you disagree with a decision made by the Council as to whether you are liable for Council Tax and how much you are liable to pay. For more information visit Council Tax Appeals

For adult social care authorities, Council Tax bills show two percentage charges: one for the part of the overall change attributable to the adult social care precept, and one for the part attributable to general expenditure. Further information can be found at www.suffolk.gov.uk

Paying On Time

Your Council Tax must reach us by the due date. Failure to pay your Council Tax on time may result in you losing the right to pay by instalments. A Court summons will be issued and additional costs wit be incurred. For more information visit Council Tax payment help

Council Tax payments are collected over 10 months, however you can arrange to pay your Council Tax over 12 monthly instalments, to set this up please visit Council Tax instalments

Contact Details

Council Tax,
Ipswich Borough Council,
1W Grafton House,
15-17 Russell Road,

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01473 433910