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Benefit information and advice

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More information about your Benefit or Council Tax reduction claim. Find out about local housing allowance, under-occupation, decisions, payments, overpayments, fraud and more.

If you are temporarily absent from your home, it may affect your benefit. Find out how you could be affected.
If you are a student, you may be able to claim housing benefit and council tax reduction, or receive a council tax discount.
Information about housing benefit reductions for people who are living in a property larger than required for their household size.
Information about how and when we pay benefits
You can find out the date that your housing benefit payment will be in your bank, and the period that it covers.
All payments of Local Housing Allowance must be made directly to the tenant. However, in some special cases we can decide to pay the landlord directly instead.
Please help to stop the benefit cheats and to make sure that benefits go to those who are genuinely entitled to them.
Information about the benefit cap, who it affects and what the limits are on the total amount that most working-age people can claim in benefits
Different rules apply prior to the introduction of Local Housing Allowance
If you do not have access to the internet there are a number of locations in Ipswich where you can get online.

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Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House, 
15-17 Russell Road,
Ipswich, 
IP1 2DE

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01473 433370