Council tenants

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Advice and information for people living in council-owned housing.

This is the current Tenancy Agreement /conditions of tenancy for Council Tenants. It should be read in conjunction with the Tenants’ Handbook

Council tenants must obtain advance written permission from Tenancy Services, as the Landlord, to alter or develop their Council property prior to submitting a planning application. Improvements must not be carried out without this consent. This includes outbuildings, sheds and other structures in the garden. Find out more about obtaining advance permission as a Council tenant.

The Council holds personal information about you in connection with your tenancy. It is necessary for us to hold personal information about you, such as your contact details, to administer our responsibilities as your landlord. Read the Privacy Notice for full details about how your information is used and stored.

Domestic abuse includes any incident of threatening behaviour, violence or abuse. The abuse can be psychological, physical, social, financial, or emotional.
The Tenant Incentive Scheme (TIS) was introduced at the beginning of 2022 with the aim of helping tenants downsize to a smaller property and freeing up larger homes for families. This also helps tenants move to smaller homes to reduce on heating costs and avoid spare bedroom tax.
Behind the Scenes is a project group made up of tenants who looks in-depth at a Council service, and implement suggestions on how it can operate more effectively.
Area Housing Panels consist of Tenant Representatives, Councillors and Council staff members who meet regularly to discuss issues in the locality and how we can better approach neighbourhood issues. Each housing panel has £7,000 to spend on local improvements and initiatives every year:
We host informal Get Togethers with tenants once a month; any tenant is welcome to attend. Come along for a chat, have a free drink and get the chance to discuss what is happening in your area!
The Tenant Participation team organises skills-based training and workshops for all tenants. Get the chance to learn new skills, develop your personal development, gain knowledge of our services and much more.
If you are a tenant who is passionate about improving your neighbourhood, you can join to become a Tenant Representative for your area.
We recognise that keeping pets and animals can improve a person’s wellbeing and life enjoyment. This policy statement outlines our approach to the keeping of pets and animals by IBC tenants.


Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,

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01473 432000