Customer services

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Ipswich Borough Council has highly-trained staff ready to handle your enquiry. Email, telephone or visit us at the Customer Services Centre.

Contact us online, by email, social media, telephone or visit the Customer Services Centre.
Where to find us
You are no longer able to pay council bills in cash at the Customer Services Centre. If you want to pay by cash you can use a network of Post Offices and Payzone outlets across Ipswich.
Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.
Find out how we're checking our websites for accessibility issues, and what we consider to be a disproportionate burden.
The Ipswich Borough Council Terms and Conditions of use for this website apply every time you access this website.
This policy explains the type of external websites we will and won't consider linking to.
Where to find public toilets in Ipswich.
Opening times for both the Customer Contact Centre and Customer Service Centre over the festive period.
Our ‘Contact Us’ online forms gives you the chance to tell us what you think of the services we provide.


Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,

Telephone icon

01473 432000