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Status message

We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Customer services

You are here

Ipswich Borough Council has highly-trained staff ready to handle your enquiry. Email, telephone or visit us at the Customer Services Centre.

Contact us online, by email, social media, telephone or visit the Customer Services Centre.
Where to find us
You are no longer able to pay council bills in cash at the Customer Services Centre. If you want to pay by cash you can use a network of Post Offices and Payzone outlets across Ipswich.
How to use Ipswich Borough Council's GIS maps.
The Ipswich Borough Council Accessibility Statement for this website.
The Ipswich Borough Council Terms and Conditions of use for this website apply every time you access this website.
This policy explains the type of external websites we will and won't consider linking to.
Where to find public toilets in Ipswich.
Our ‘Contact Us’ online forms gives you the chance to tell us what you think of the services we provide.

Contact Details

Ipswich Borough Council,
Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

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01473 432000