Council tenants

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Advice and information for people living in council-owned housing.

This is the current Tenancy Agreement /conditions of tenancy for Council Tenants. It should be read in conjunction with the Tenants’ Handbook

Council tenants must obtain advance written permission from Tenancy Services, as the Landlord, to alter or develop their Council property prior to submitting a planning application. Improvements must not be carried out without this consent. This includes outbuildings, sheds and other structures in the garden. Find out more about obtaining advance permission as a Council tenant.

The Council holds personal information about you in connection with your tenancy. It is necessary for us to hold personal information about you, such as your contact details, to administer our responsibilities as your landlord. Read the Privacy Notice for full details about how your information is used and stored.

As landlords, we have a legal duty to ensure that any gas appliances and gas pipes provided in our properties are tested within a twelve month period, as set down in the Gas Safety (Installation and Use) Regulations 1998.
Aids and facilities for people with disabilities who live in council homes
Ipswich Borough Council's Tenant Support Scheme provides help and support to vulnerable people.
If you can’t pay your rent, you should contact us as soon as possible. If we know there is a problem, we can often help you.
What needs to happen when a council tenant, who had no-one living with them, dies.
If you are a council tenant or leaseholder living in a designated area you can apply for a parking permit.
To deal with a condensation problem effectively, you will need to keep your home ventilated, keep it warm and reduce moisture.
The Council's aim is to "effectively maintain and improve the housing stock and local environment" in order that our stock will meet, and exceed, the Decent Homes Standard set by the Government.


Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,

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01473 432000