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We are currently streamlining our processes, which means when we collect your rent via Direct Debit it will have a new account reference. This does not change the way in which we collect Direct Debits. If you pay between 16th – 22nd of the month your October payment will be taken later than planned.

Council tenants

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Advice and information for people living in council-owned housing.

Ipswich Borough Council's Tenant Support Scheme provides help and support to vulnerable people.
If you can’t pay your rent, you should contact us as soon as possible. If we know there is a problem, we can often help you.
What needs to happen when a council tenant, who had no-one living with them, dies.
If you are a council tenant or leaseholder living in a designated area you can apply for a parking permit.
To deal with a condensation problem effectively, you will need to keep your home ventilated, keep it warm and reduce moisture.
The Council's aim is to "effectively maintain and improve the housing stock and local environment" in order that our stock will meet, and exceed, the Decent Homes Standard set by the Government.

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Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,
Ipswich,
IP1 2DE

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01473 433370