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Council tenants

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Advice and information for people living in council-owned housing.

We are currently streamlining our processes, which means that when we collect your rent Direct Debit payment it will have a new account reference.
Paying your regular council bills such as Council Tax, Rent and Business Rates by Direct Debit will save you time and make life easier. You can even pay some regular invoices by Direct Debit too.
Choice based lettings is a new way of allocating social housing.
We believe that by working together with tenants we can provide the best possible housing service. This page offers options for getting involved.
The law gives council and housing association tenants the right to do a mutual exchange. Tenants must have their landlord's permission and be eligible to exchange.
If you are an Ipswich Borough Council tenant your rent is due each Monday. However, you are able to pay fortnightly or monthly. If you do wish to pay monthly please contact your Housing Officer so they can calculate your payments. Please note that all rent payments must be paid in advance.
Staff at the Customer Contact Centre are trained to give advice on housing-related matters and you should contact them in the first instance.
All Ipswich Borough Council housing repairs are handled by our Housing Repairs Team at the Customer Contact Centre.
If you are a Council tenant it is your responsibility to take out household contents insurance.
Tenants' Times is a quarterly magazine produced by Ipswich Borough Council and distributed to over 8,100 council properties and 300 leaseholder properties.


Contact Details

Ipswich Borough Council,
Housing Services,
3E Grafton House,
15-17 Russell Road,

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01473 433370