Housing

Our Housing Service will provide assistance, whether you’re in need of finding somewhere to call home or alternatively you may wish to find out more about your current home and surrounding area you live within.

Learn more about how to report repairs online and find out more about your tenancy by visiting the Ipswich Borough Council Housing Online portal or find out more about how you can become involved.

You can also find support services for housing advice, homelessness prevention, how we can support you in a crisis and how we can liaise with private landlords.

Also in this section

Housing Online: My Account

You can access your IBC tenancy and manage your rent account online with the Housing Online, My Account portal.

Council housing repairs service

Get an overview of Ipswich Borough Council's housing repairs service, including how to report and manage repairs and contact details for emergencies.

Council tenants

Find advice and information for Ipswich Borough Council tenants, with information provided by our Tenancy Services team whose primary focus is to deliver excellent housing management services, ensuring that our tenants can sustain their homes whilst feeling empowered to shape the services we deliver. The services we provide focus on ensuring that the tenants voice is heard and that we deliver services that are both fair and accessible for our diverse communities within Ipswich.

Moving Into Ipswich

Moving to Ipswich? Here are essential links to help you get started with local services and information.

Applying for social housing

Apply for social housing through the Gateway to Homechoice, covering seven authority areas.

Housing Services Management

Information about the relevant roles and responsibilities of senior level housing officers and the Housing Portfolio Holder.

Medical Benefits

Learn about benefits and financial support available if you're disabled or have a health condition, including those based on work ability, support needs, or caring for someone who does.

Housing Options

This page provides information and support for those facing housing issues, including homelessness, eviction, and landlord-tenant disputes.

Tenant Satisfaction Measures

The Regulator introduced Tenant Satisfaction Measures (TSMs) to make it easier for people to compare landlords on a like-for-like basis.

Tenant Satisfaction Measures (TSMs) survey

Tenant Satisfaction Measures (TSM) surveys are undertaken by Acuity and may be conducted by telephone, taking approximately 10-20 minutes of your time.

Leaseholders

When you buy a council flat, you get a leasehold, allowing you to live there while the council keeps the freehold.

Sheltered housing schemes

The locations of our sheltered housing schemes and general information.

Gateway To Homechoice: choice based lettings (CBL)

Choice Based Lettings (CBL) is the system of allocating council and Registered Social Landlord (RSL) properties in Ipswich and throughout the Greater Haven Gateway.